Service Delivery Engineer

Permanent employee, Full-time · Hybrid, London

What do we offer?

Being part of a fast-growing, international organization
Being immersed and part of a team that is driving global innovation into digital identity management solutions.
Working with our client organisations in order to build upon our successes.
20 days annual leave.
Pension after probation.
Private health care.
Cycle to work scheme.

Job Description

Company Overview:

Cipher10 is an IT & Security services provider that specialises in supporting Government Departments, Agencies, and CNI. We deliver innovative, secure, and highly scalable cloud-first solutions to resolve business challenges.

Recently the business became part of the ID-ware Group, a leading provider of advanced identity management solutions, committed to shaping the future of secure digital interactions.

Position Overview:

The Service Delivery Engineer will provide technical delivery and support to the company’s clients on a hybrid working basis with travel to client’s sites where required (one day per week on average). This individual will work closely with the Service Delivery Manager and wider team. The ideal candidate will have a strong technical acumen, experience working within Central Government or CNI environments and familiarity with Windows Server environments. Experience with administering large data sets are a bonus.

Key Responsibilities:

Attend client sites where required to supervise and carry out commissioning activities for our services & solutions.
Work on multiple access control system designs and deployments, supporting user data migration activities, deployment of site encryption keys and ensuring compliance to predefined standards.
Support the Service Delivery Manager in their activities overseeing and, where required, carrying out smartcard personalisation and encoding activities.
Manage and process large client data sets accurately and efficiently whilst providing detailed reports and feedback to relevant stakeholders.
Provide detailed reports on infrastructure changes, service outage or performance degradation.
Assist in client technical discussions, proposals, and the documentation of solution designs.
Communicating with clients and stakeholders to understand their needs and expectations.
Support with other company or group company activities as required.
Undergo and maintain UK Security Vetting at the level of Security Check (SC) with the potential for Developed Vetting (DV) in the future.

Your profile

Required Skills:

Strong aptitude for technology
Proficiency in processing large data sets using Microsoft Excel
Familiarity with database management
Excellent communication skills

Desirable Skills:

Access Control Systems Configuration: While not essential, experience in configuring physical access control systems is advantageous.

What is our hiring process?

Recruiter screen
First interview
Second interview and meet the team

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About us

At ID-ware, we have been successfully developing software solutions for Identity and Access Management (IAM) for nearly 20 years. With our software solution, we protect all the valuable elements that make up a company: the products, the ideas, the infrastructure, and above all, the people who work there. And we are particularly proud of that.

This is achieved through the successful and appreciative collaboration of our diverse team, which tackles everyday challenges with a lot of passion, new ideas, individual responsibility, and a lot of fun. We would be delighted if we could also inspire you to join our team.

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Your application!

We appreciate your interest in collaborating with ID-ware. Please fill out the following short form. If you encounter any difficulties uploading your data, feel free to contact us via email at recruitment@id-ware.co m.