Job Description
Company Overview ID-ware is a specialist provider of Physical Identity & Access Management (PIAM) solutions, supporting government, public sector organisations, critical national infrastructure, enterprise, and industry. As part of the international ID-ware Group, we design and deliver scalable, cloud-native platforms that enable secure physical access, credential management, and digital identity operations across Europe.
Position Overview We are seeking an experienced Product Manager to work closely with the CTO, Principal Developer, and cross-functional colleagues across the UK and wider group. You will be responsible for our roadmap, requirements, and delivery outcomes of our enterprise PIAM platform, enabling the management of physical identity data, secure credentials, and access control at scale.
This is a senior individual contributor role, combining strategic thinking with hands-on product ownership. You will be responsible for shaping product vision, translating complex requirements into clear deliverables, and ensuring alignment between business needs, technical teams, and client expectations.
Key Responsibilities Product Strategy & Ownership
- Define and communicate the product vision, roadmap, and priorities for the PIAM platform.
- Align product outcomes with commercial goals, client needs, and regulatory requirements.
- Translate compliance and security requirements into actionable user stories and features.
- Maintain a clear backlog with prioritised epics and well-defined acceptance criteria.
Discovery & Research
- Run product discovery sessions with customers, partners, and internal stakeholders.
- Capture insights from user feedback, market research, and industry trends.
- Validate hypotheses with prototypes, proofs of concept, and user testing.
Cross-Functional Collaboration
- Work hand-in-hand with Engineering to refine requirements and guide implementation.
- Collaborate with Design/UX to ensure features deliver intuitive, user-centric experiences.
- Partner with QA and DevOps to define release criteria, testing approaches, and deployment readiness.
- Engage with Sales, Marketing, and Client Services to support go-to-market initiatives.
Delivery Leadership
- Lead agile product ceremonies: backlog refinement, sprint planning, and retrospectives.
- Ensure clear documentation of requirements, product specs, and release notes.
- Track progress and manage trade-offs between scope, time, and quality.
- Actively measure and report on product KPIs and client adoption metrics.
Your profile
Essential Requirements Experience & Skills
- 5+ years’ experience in product management, ideally in enterprise SaaS.
- Proven track record of delivering secure, scalable B2B platforms.
- Strong technical understanding of cloud-native software and distributed systems.
- Familiarity with identity, access management, or workflow automation products.
- Excellent skills in writing PRDs, user stories, and structured product documentation.
Collaboration & Leadership
- Comfortable working closely with engineering teams in agile environments.
- Strong communicator, able to translate between technical and business audiences.
- Confident decision-maker with excellent prioritisation and organisational skills.
- Experience working across distributed teams in international settings.
Highly Desirable Domain Knowledge
- Exposure to Identity & Access Management (IAM) standards such as OIDC, SCIM, SAML.
- Understanding of regulatory and compliance requirements (GDPR, SOC2, DORA, NIS2).
- Previous experience in physical security, access control, or credential management.
Product Expertise
- Experience leading customer discovery workshops and usability testing.
- Background in security, SaaS, or workflow automation platforms.
What is our hiring process?
The hiring process for this role is 3-4 stages:
- First stage is an interview with a member of the HR department.
- Second stage is a technical interview with the CTO and a member of our Development or Cloud Team.
- Final stage is an interview with the CTO and Head of Cloud & Platform.
About us
At ID-ware, we have been successfully developing software solutions for Physical Identity and Access Management (PIAM) for 20 years. With our software solution, we protect all the valuable elements that make up a company: the products, the ideas, the infrastructure, and above all, the people who work there. And we are particularly proud of that.
This is achieved through the successful and appreciative collaboration of our diverse team, which tackles everyday challenges with a lot of passion, new ideas, individual responsibility, and a lot of fun. We would be delighted if we could also inspire you to join our team.
